Shipping policy
Shipping Policy
Last Updated: July 14th of 2026
Thank you for shopping with Maison De Luxe. Please review our shipping policy before placing your order.
Order Processing
Orders are usually processed within 2–5 business days. Processing times may be longer during holidays, sales, product launches, or periods of high order volume.
Business days do not include weekends or holidays.
Shipping Times
Estimated delivery times begin after your order has been processed and shipped.
Standard shipping usually takes approximately 1–5 business days, depending on your location and the shipping carrier.
Delivery dates are estimates and are not guaranteed. Delays may occur due to weather, carrier issues, holidays, or other circumstances outside of our control.
Shipping Rates
Shipping costs are calculated at checkout based on the order size, weight, shipping method, and delivery location.
Any available free shipping promotions will be shown at checkout.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Please allow up to 48 hours for tracking information to update after receiving your confirmation email.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
Please contact us immediately if you entered the wrong address. We cannot guarantee that changes can be made once an order has been processed or shipped.
We are not responsible for orders delivered to an incorrect address provided by the customer. Additional shipping fees may apply if an order must be reshipped.
Lost or Stolen Packages
We are not responsible for packages that are marked as delivered by the shipping carrier but are reported missing or stolen.
Customers should first check around their property, ask household members or neighbors, and contact the shipping carrier.
We will assist when possible, but we cannot guarantee refunds or replacements for packages confirmed as delivered.
Damaged Items
If your order arrives damaged, please contact us as soon as possible.
Include your order number and clear photos of the damaged item, packaging, and shipping label. We will review the issue and determine the appropriate solution.
Returned Packages
Packages may be returned to us due to an incorrect address, refused delivery, or unsuccessful delivery attempts.
The customer may be responsible for additional shipping costs to have the package sent again.
Shipping Delays
We are not responsible for delays caused by shipping carriers, severe weather, natural disasters, holidays, customs, incorrect addresses, or other circumstances outside of our control.
International Shipping
International orders may be subject to customs fees, import taxes, duties, or additional charges.
These charges are the responsibility of the customer and are not included in the product or shipping price.
Contact Us
For questions regarding your shipment, please contact us through our website’s contact page and include your order number.
Maison De Luxe
MaisonDeLuxe613@gmail.com